NOTE: All returns must be shipped freight/postage PREPAID. We do not pay return shipping.
- 0-30 days no restocking fee charged
- 31-60 days 15% restocking fee
- Over 60 days no refunds
NOTE: All returns will need to be sent back to us along with the packing slip before any refunds or credit can be issued.
Sending returns with TRACKING is strongly recommended. Given the volume of parcels we process, this is often the fastest way for us to confirm receipt of your return. Thank you.
Need Help? Please contact us for any questions or issues related to an order that has already been placed (please reference your order number).
Return Address: 79 Amlajack Way, Newnan Ga 30265
WARRANTY INFORMATION:
Your Cardinal Gates product is warranted to be free of manufacturers defects for a period of 1 year from the date of purchase when used in homes, and according to manufacturers instructions. When used commercially, the warranty is 90 days. Only products purchased through Authorized Resellers are eligible for warranty claims. Products purchased used are not eligible for warranty claims
Cardinal Gates, Inc. will either repair or replace, at our option, any parts necessary to correct defects in material or workmanship during the warranty period. The warranty disclaims liability for incidental, special and consequential damages of any nature.
To exercise warranty, please contact us @ customerservice@cardinalgates.com. You must include the following:
- Proof of Purchase / Order Confirmation / Receipt
- Brief note describing problem with the product
- Full shipping address along with phone number
